Please arrive at the venue before the course is due to start. We provide tea and coffee. Parking details and further information can be found on the Course Information document that can be downloaded and printed from our website.
Booking a course
It is the customer’s responsibility to ensure that they are booked onto the correct course venue and date. The Missing Trick will not provide a refund in the event of an incorrect booking.
Customers will receive an automated email confirmation once the booking is made successfully.
It is the customer’s responsibility to ensure that the confirmation is securely received by them.
We reserve the right to withhold our services when payment is not received as per our terms and conditions.
Payment must be made at the time of booking.
Places on a course will not be confirmed until payment has been received.
Confirmation of your course
When booking online, you will receive confirmation via email. This will include the date of the course and your order number.
Details of the course, including the venue address and timings, can be printed from our website. There is an information sheet available for each venue on the website. It is the customer’s responsibility to ensure that they print or download this information for their reference prior to the course.
You will only receive confirmation once payment has been received.
Any problems with you attending the course will be investigated fully. However if the fault is with the address, email address or telephone number you have provided, no compensation will be given under this term of business. To avoid this issue arising please ensure that you check your details when confirmation is sent to you via email.
Course Transfers and Cancellations
The Missing Trick does not offer any refunds for course transfers or cancellations.
In the event that you wish to transfer or cancel a course, the full course fee will be due again.
All cancellations must be received in writing.
Late Arrival or Incomplete Sections
If you arrive late for a course, we reserve the right to refuse to accept you for training if we feel you will gain insufficient knowledge or skills in the time remaining on the course. In all such cases, we will not offer any refunds or transfers and the full course fee remains payable.
It is important that you complete the full course in order to meet the required regulations for that course.
Cancellation by The Missing Trick
The Missing Trick reserves the right to cancel any course if there are insufficient numbers to run a viable course. In such circumstances, you will be given at least 2 weeks’ notice along with the offer of a free transfer to an alternative course, or a full refund of fees paid.
The Missing Trick reserves the right to cancel any course in the event of adverse weather conditions, or any other extenuating circumstances. In such circumstances we will give you as much notice in advance as possible along with the offer of a free transfer to an alternative course, or a full refund of fees paid.
In the event that The Missing Trick chooses not to cancel a course, despite adverse weather conditions or similar, and you choose not to attend, The Missing Trick will not offer a refund or transfer.